Refund Rules of tickets

Tbilisi Airways Economy class any tickets are non-refundable except for the following:

  • Tickets purchased at a “Flex” fare when cancelled prior to scheduled departure.
  • Tickets that are cancelled within 24 hours of booking, provided that the ticket was also booked at least 7 days prior to departure of the first flight in the itinerary.


Non-refundable tickets may be changed or cancelled prior to departure to receive courtesy credit towards a future flight; Reservations made using a courtesy credit are subject to any difference in fare in effect for the new dates of travel. Cancellations must be made at least two hour prior to departure in order to receive a courtesy flight credit equal to the amount of the ticket, less the penalty. Courtesy credits may be used for travel on flights up to 365 days from the time the original booking was made. Passengers who do not notify Tbilisi Airways of cancellation in advance of their flight forfeit their right to a refund or flight credit for future travel. Courtesy credits issued for future flights have no cash value. Tickets purchased under certain fare classes may not be eligible for any refund or credit. Please reference our Fare Rules for information about specific fare classes.


If Tbilisi Airways cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Transit Point, or cause you to miss a connecting flight (a flight operated or confirmed by us) on which you hold a reservation, the amount of the refund shall be:

  • If no portion of the Ticket has been used, an amount equal to the fare paid;
  • If a portion of the Ticket has been used, not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.